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Sign in for the first time

  • Gebruiker
  • Admin

Sign in for the first time after your admin created your user. You choose a password, sign in and, if your organisation requires it, set up a code from your phone.

Check before you start​

Check the following before you start:

  • You have the e-mail "Your account has been created".
  • If your organisation requires one, you have an authenticator app on your phone.

The e-mail does not name your organisation. The link in it works for 24 hours, as the e-mail states. If your organisation signs in with Microsoft, sign in with Microsoft and skip Set your password.

Set your password​

  1. In the e-mail "Your account has been created", click Set your password to open Set New Password.
  2. In Password, enter at least 12 characters with upper and lower case letters, a number and a symbol.
  3. In Confirm Password, enter the same password.
  4. Click Reset Password.
  5. On Password Reset Successful, click Back to Login.
  6. Bookmark Log in to Hyperfox, so you can easily navigate to Hyperfox.

Sign in with Microsoft​

If the page shows a button such as Sign in with Microsoft, skip the steps above. Click that button and sign in with your work account.

  1. On Log in to Hyperfox, enter your Email and Password.
  2. Click Log in.

Set up multi-factor authentication​

Multi-factor authentication adds a code from your phone after your password. If your organisation requires it, Multi-Factor Authentication opens after your first sign-in. You cannot open Hyperfox until you finish. Single sign-on skips this step.

  1. Click Enable MFA. A QR code appears.
  2. With your authenticator app, scan the QR code.
  3. In Code, enter the code from the app.
  4. Click Confirm. Your recovery codes appear.
  5. Optional: To keep a copy of the recovery codes, click Download. Hyperfox has no field for recovery codes, so if you lose your phone, contact support.
  6. Click Continue.

From then on, Two-Factor Authentication opens after your password. Enter the code from the app in Code and click Verify. If you lose your phone, contact support to sign in again.

When sign-in fails​

  • If the link expired, Hyperfox shows "This password reset token is invalid." What to do next is in The invitation link no longer works.
  • If the password is not accepted, change it until it meets every rule in the list under Password. Make sure that both fields match.
  • After five failed attempts, Hyperfox blocks sign-in and shows "Too many login attempts." Wait before you try again.
  • If your window is smaller than 1150 × 650 pixels, Hyperfox shows Unsupported Screen Size. Make the window larger.

Other sign-in problems and their fixes are on You can't sign in.

See also​

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